Shipping Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

Thank you for shopping at Gothgem. This policy outlines key details about order processing, shipping timelines, and international delivery requirements.

1. Shipping Locations & Carriers

We currently ship to the following regions:

United States (All 50 states, excluding U.S. territories).
European Union (EU member countries).
Selected International Countries (Contact us for availability).

Orders are fulfilled from:

U.S. Warehouse (LAX2 Warehouse): 6720 Kimball Ave, Chino, CA 91708, USA.
China Warehouse: Select items ship directly from our partner facility in China.

Shipping Partners:

U.S. Domestic: USPS, UPS.
International: DHL, FedEx.

2. Order Processing Time

In-Stock Items: Processed within 1–3 business days (excluding weekends/holidays).
Custom/Made-to-Order Gothic Apparel: Requires 7–14 business days for production before shipping.

3. Shipping Timelines & Costs

U.S. Domestic Orders

Shipping Method	Estimated Delivery Time	Cost (USD)
Standard Shipping	5–7 business days	FREE on orders over $50
		$5.99 f oror d ers u n d er$ 50
Expedited Shipping	2–3 business days	$12.99

International Orders

Region	Estimated Delivery Time	Shipping Cost (USD)
European Union (EU)	7–14 business days	$14.99 (Standard)
		$29.99 (Express)
Other Countries	10–21 business days	Calculated at checkout

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

4. International Shipping (Non-U.S. Orders)

Customs & Import Duties:
- EU Customers: Orders valued over €150 may incur VAT and customs fees. These charges are the customer’s responsibility.
- Other Countries: Taxes/duties are determined by your local customs authority and paid upon delivery.
Restricted Items: Some countries prohibit crystal imports. Check local laws before ordering.

5. Order Tracking

A tracking number will be emailed once your order ships.
Track your package via the carrier’s website:
- USPS: https://tools.usps.com
- DHL: https://www.dhl.com

6. Shipping Issues

Lost/Damaged Packages:
Contact us within 7 days of delivery at [94223228@qq.com] with photos and order details. We will reship or refund the item.
Address Errors:
Ensure your shipping address is accurate. We are not liable for delays/costs due to incorrect addresses.

7. Warehouse-Specific Notes

U.S. Warehouse Orders: Typically ship within 24 hours.
China Warehouse Orders: May require additional 1–2 days for export clearance.

8. Contact Us

For shipping-related questions:

Email: [94223228@qq.com]
Phone: [+1 650-758-7479] (U.S.) / [+86 188-9662-7887] (China)
Business Hours: Mon–Fri, 9 AM–5 PM PST

Policy Updates:
Changes to this policy will be reflected on this page. Continued use of our Site constitutes acceptance of revised terms.

Gothgem
LAX2 Warehouse, 6720 Kimball Ave, Chino, CA 91708, USA