Privacy Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

Gothgem (“we,” “us,” or “our”) operates the website gothgem.online (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Site or purchase our Gothic apparel, crystals, and related products. By using our Site, you consent to the practices described herein.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide:

  • Identifiers: Name, email address, phone number, shipping/billing address.

  • Payment Details: Credit/debit card information (processed securely via third-party gateways like PayPal or Stripe; we do not store card data).

  • Account Information: Username, password (if you create an account).

  • Communications: Messages, feedback, or inquiries submitted via email, contact forms, or social media.

b. Automatically Collected Information:

  • Usage Data: IP address, browser type, device identifiers, pages viewed, time spent on the Site.

  • Cookies and Tracking: We use cookies, pixels, and similar technologies to enhance user experience, analyze trends, and personalize content. For EU users, we obtain explicit consent via a cookie banner.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process purchases, ship products (via U.S. or China warehouses), and send order confirmations/tracking details.

  • Customer Support: Respond to inquiries, returns, or complaints (e.g., via email: 94223228@qq.com).

  • Marketing: Send promotional emails (you may opt out at any time).

  • Legal Compliance: Comply with U.S. and EU laws, including tax obligations and fraud prevention.

  • Site Improvement: Analyze user behavior to optimize product offerings and Site functionality.

3. Sharing Your Information

We share your information only as necessary with:

  • Service Providers: Payment processors (e.g., Stripe), logistics partners (e.g., USPS, DHL), and IT/cloud hosting services.

  • Legal Authorities: When required by law (e.g., customs declarations, tax audits).

  • Business Transfers: In mergers, acquisitions, or asset sales.

We do not sell your personal information to third parties.

4. International Data Transfers

Your data may be transferred to and processed in:

  • United States: Our U.S. warehouse (LAX2 Warehouse, 6720 Kimball Ave, Chino, CA 91708) and service providers.

  • China: For orders shipped from our China warehouse.

  • EU: To comply with GDPR requirements for EU customers.

We ensure transfers are protected by appropriate safeguards, such as GDPR-approved Standard Contractual Clauses (SCCs).

5. Your Rights

a. Access & Correction:
You may request access to or correction of your personal data by contacting us at [94223228@qq.com].

b. Deletion:
Request deletion of your data, subject to legal retention requirements (e.g., tax records).

c. Opt-Out of Marketing:
Unsubscribe from emails via the “Unsubscribe” link in promotional emails.

d. GDPR-Specific Rights (EU Customers):

  • Withdraw consent for data processing.

  • Lodge complaints with your local data protection authority.

e. CCPA Rights (California Residents):

  • Know what personal information is collected and request its deletion.

  • Non-discrimination for exercising rights.

6. Data Security

We implement industry-standard measures to protect your information:

  • SSL Encryption: All transactions are secured via HTTPS.

  • Limited Access: Only authorized personnel handle sensitive data.

  • Regular Audits: Vulnerability scans and system updates.

7. Retention Period

We retain your data only as long as necessary:

  • Order Data: 5 years for tax and warranty purposes.

  • Marketing Data: Until you opt out or request deletion.

8. Children’s Privacy

Our Site is not intended for users under 16. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions, data requests, or GDPR/CCPA inquiries:

  • Email: [94223228@qq.com]

  • Phone: [+1 650-758-7479] (U.S.) / [+86 188-9662-7887] (China)

  • Mail:
    Gothgem
    LAX2 Warehouse
    6720 Kimball Ave
    Chino, CA 91708
    USA

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